Refund policy

 

Return and Refund Policy

Thank you for choosing MF Labs. We’re proud to provide high-quality, natural supplements designed to support your overall wellness. Please take a moment to review our return and refund policy.


Health & Safety Notice

At MF Labs, your wellbeing is our top priority. We strongly encourage all customers to consult with a qualified healthcare professional before using any of our products, especially if you are pregnant, breastfeeding, taking medication, or have an existing medical condition. Our Sea Moss and Shilajit supplements are not intended to diagnose, treat, cure, or prevent any disease.

 

Returns

Due to the nature of our products, we are unable to accept returns on opened or used items for health and hygiene reasons.

If your product arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will offer a replacement, store credit, or refund where appropriate.

 

Return Eligibility

To be eligible for a return:

 

  • The item must be unopened, unused, and in its original packaging

  • You must contact us within 7 days of receiving your order

  • Proof of purchase (order number or receipt) must be provided

 

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days.


Please note:

 

  • Shipping costs are non-refundable

  • If applicable, return shipping fees may be deducted from the total refund

 

Contact Us

To report an issue or request a return, please email us at support@mflabs.com.au with your order number and details of the problem.